SEBI/HO/MIRSD/MIRSD -PoD/P/CIR/2025/80 — THE SECURITIES AND EXCHANGE BOARD OF INDIA ACT, 1992

/ Circular SEBI/HO/MIRSD/MIRSD -PoD/P/CIR/2025/80 To, All Investment Advisers Investment Adviser Administration and Supervisory Body (IAASB) Madam / Sir, Sub: Investor Charter for Investment Advisers SEBI, vide Circular no. SEBI/HO/IMD/IMD -II CIS/P/CIR/2021/0686 dated December 13, 2021 (hereinafter mentioned as 'Circular') and Clause 8 of Master Circular for Investment Advisers dated May 21, 2024 (hereinafter mentioned as 'Master Circular'), inter alia, issued Investor charter for Investment Advisers . In a move to enhance financial consumer protection alongside enhanced financial inclusion and financial literacy and in view of the recent developments in the securities market including introduction of Online Dispute Resolution (ODR) platform and SCORES 2.0, it has been decided to modify the investor charter for Investment Advisers . In view of the above and based on consultation with Industry Standards Forum (ISF) for Investment Advisers , updated investor charter for Investment Advisers is placed at Annexure A . In this regard, BSE Limited (presently recognized as IAASB) is directed to advise Investment Advisers to bring the Investor Charter to the notice of their clients (existing as well as new clients) through disclosing the Investor Charter on their respective websites and mobile applications (if any), making them available at prominent places in the office, provide a copy of Investor Charter as a part of client on-boarding process, through e-mails/ letters etc. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the Investment Advisers shall continue to disclose on their respective websites and mobile applications (if any), the data on complaints received against them or 02 -06 -2025 against issues dealt by them and re