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HTT 4 (7T) rorerT R-W3 3Taedr 20 2011 117(11) ADMINISTRATIVE REFORMS & COORDINATION DEPARTMENT (GROUP-I) NOTIFICATION Jaipur, October 20, 2014 G.SR 84.-In exercise of the ` powers conferred by sub- Section ( 1) of Section 10.of the Rajasthan Guaranteed Delivery of Public Services Act; 2011 (Act No_ 23 of" 2011), the State Government hereby makes the following rules, namely: 1. Short title and commencement:- (1) These rules may be called the Rajasthan Guaranteed Delivery of" Public Services Rules, 2011 . (2) They shall come into force on and from 14th November, 201[ . 2. Definitions - (1) In these rules unless the context otherwise requires, (a) E6 Act" means the Rajasthzn Guaranteed Delivery of Public Services Act, 2011 (Act No. 23 of 2011); (6) <Form means the Form appended to these rules; and (c) "Section 7 2 means the Section of the Act: (2) The words and expression used in these rules but not defired shali have the same meaning as assigned to them in the Act. 3. Authorisation by designated officer for receiving the application. The designated officer may, by order, authorise any of his sub-ordinate officer or employee to receive the applications and to issue the acknowledgement thereof: 4. Issuing of acknowledgement to applicant - The person authorised under Rule 3 shall give acknowledgement to the applicant in Form-] and: if necessary documents have not been annexed.with the application, then it shall be clearly mentioned in 25 117(12) RTSTeTT QH_Y_:T*T 20, 2011 HTT 4 (TT) acknowledgement and in such acknowledgement the stipulated limit shall not be mentioned: Provided that if the necessary documents are annexed with application then the last date of the stipulated time limit shall be mentioned in the acknowledgement: 5. Denial or delay in providing seryice - The service shall be provided in stipulated time limit and in the event service is denied or delayed, the designated officer shall communicate to the applicant: - the reasons for such denial or delay; (ii) the period within which an appeal against such denial or delay may be preferred; and (iii)the particulars;, including all available contact information of the relevant Appellate Authority. 6 Computation of stipulated time limit - While computing the stipulated time limit tor providing services, the public holiday shall not be counted: 7 Display of information on the notice board - The designated officer shall for the convenience of common public,. cause to display all relevant information related to services on the notice board in Form-2, the notice board shall be installed at a conspicuous place of the office: All the necessary documents that are required to be enclosed with the application for obtaining the notified services shall also be displayed on the notice board. 8. Exemption of fee - No fee shall be payable along with memo of first appeal or second appeal and revision application. 9 Contents of memo of first appeal or second appeal and revision application.- Every memo of first appeal or second appeal and revision application shall specify the following information,- name and address of the appellant or applicant at revision, as the case may be; (ii) name and address of the designated officer, officer or employee treated as designated officer under the provision of sub-Section (3) of Section 4 of the Act, 26 HTT 4 () RTreTTT RM 43, 31dc&r 20 2011 117(13) first appeal officer or second appellate authority, as the case be, against whose order appeal or revision filed; (iii) particulars of the order against which the appeal or revision preferred; (iv) if the appeal is against the refusal of acknowledgement of the application by.the designated officer, then the date of application and the name and address of the designated officer" to whom the application was presented; ) the grounds for appeal or revision; (vi) the relief sought; and (vii)any other relevant information which is necessary for the disposal of appeal or revision: 10. Documents to be enclosed with first appeal, second appeal or revision: The following documents shall be enclosed with memo of 'appeal or revision application, namely: self-attested copy of the order against which the appeal or revision is preferred; (ii) the copies of the documents mentioned in the memo of appeal or revision application; and (iii) the index of the documents enclosed with the memo of appeal or revision application. 11. Procedure for deciding first appeal, second appeal or revision:- While deciding the first appeal, -second appeal or revision the relevant documents, ` public documents or copies thereof shall be inspected; (i) any officer may be authorised for appropriate inquiry, if required; and (iii) designated officer or first appeal officer, as the case may be, may be heard in revision. 27 117(14) RTSeIT rr-43, 3Tded 20, 20.11 HTTT 4 (T) 12. Service f notice of hearing: The notice of hearing of first appeal second appeal or revision, as the case may be, shall be served in any of the following manner:- by the party Or person himself; (ii) through process server; (iii) by the registered post with due acknowledgement: or (iv) through the department concerned. 13. Personal appearance - (1) In first appeal, second appeal or revision the appellant or applicant at revision, as the case may be; shall be intimated with the date of hearing, at least seven clear days prior to such date of hearing: (2) The appellant or applicant at revision, as the case mnay be;, may present in person in the hearing of appeal or revision, or may opt not to present in the hearing: If it is satisfied that the circumstances exist due to which the appellant or applicant at revision is prevented to be present at the hearing, then before taking the final decision one opportunity of hearing shall be given to the appellant or applicant at revision or any other appropriate action may be taken which deems fit. (4) If any party remains absent after due service of notice of the fixed date of hearing, then the appeal or revision application, as the case may be, shall be disposed in his absence or dismissed due to non-appearance. 14. Order in an appeal or revision - (1) The order of appeal or revision shall be pronounced in open proceedings and shall be in writing by the first appeal officer; second appellate authority Or revising officer; as the case may be. (2) The copy of' first appeal order shall be given to the appellant and designated officer: (3) The copy of second appeal order shall be given to the appellant, designated officer and first appeal officer. 28 HTT 4 (I) YTye17 ~-43 3ted 20 2011 117(15) (4) In case of imposing penalty, the second appellate authority shall endorse a copy of order t0 the concerned- (a) Drawing and Disbursing Officer, with the direction to recover the amount of' penalty from next salary of the designated officer or first appeal officer; as the case may be; and Treasury Officer: In case where the second appellate authority recommend for the departmental enquiry against the designating officer or first appeal officer, as the case may be, he shall send the copy of' order passed by him for necessary disciplinary action to the disciplinary authority concerned. (6 Where in a revision, the order of second appellate authority is revised 0r modified, the revising officer shall send copy of' the said order to the second appellate authority and the officers specified in sub-Rule(4) and (5). 15_ Recovery of penalty - (1) On recei- ving the order of imposition of' penalty under sub-Rule (4) of' Rule 14, the Drawing and Disbursing Officer shall recover the amount of penalty from the next salary of the designated officer or first appellate officer, as the case may be; and deposit the same in the government account and send a copy of challan to the second appellate authority concerned. (2) If in revision any order passed by the second appellate authority is revised or modified the copy of such order shall be sent to the Drawing and Disbursing Officer and Treasury Officer concerned for compliance. 16. Payment of compensation.- (1) In case of order of payment of compensation to the applicant under sub-Section (3) of Section 7 the second appellate authority shall order to make payment within thirty days. (2) Any amendment in the amount of' penalty in revision, shall not affect the payment of amount of compensation_ 29 117(16 RTGreIrT RTG 43, 3148& 20, 2011 HTTT 4 (T) 17. Maintenance of record - The designated officer, first appeal officer, second appellate authority and revising officer shall maintain the record of the cases in Form-3 _ Form-4, Form-5 and Form-6_ 18. Monitoring of implementation. The State Government may introduce a system for centralized monitoring of the timely delivery of notified services, including service delivery through use of Information and Communication Technologi es, and for monitoring various provisions of this Act. 19_ Direction by the State Government:- The State Goverrment may issue directions, from time to time, for effective implementation of the provisions of the Act, superintendence of the cases filed under the Act and for the inspection of the offices of the first appeal officer, second appellate authority, revising officer and Drawing and Disbursing Officer. 20. Dissemination and training - The State Government may, to the extent of availability of financial and other resources- develop and organize campaigns and programmes to advance the understanding of the public, in particular of the disadvantaged communities, as to how to exercise the rights contemplated under the Act; (ii) encourage public authorities to participate in the development and organization of programmes referred to in clause above and to undertake such programmes themselves; (iii) promote timely and effective dissemination of accurate_ information by public authorities about the notified services and timelines and the processes for applications; (iv) train the designated officer, first appeal officer, second appellate authority and revising officer; as the case may be, of their duties under the Act; compile a guide containing such information, in an easily comprehensible form and manner; as may 30 MFT 4 (T) RTr21/7 WTE4__3T4<T 20 2011 117(17) reasonably be required by a person who wishes to exercise any right specified under the Act; and (vi) update and publish guidelines referred to in clause above at regular intervals which shall in particular and without prejudice to the generality of the clause above, include: (a) the objects of the Act; (6) the manner and the form in which request for the services shall be made to the designated officer Or file appeal to the appellate authorities; any additional regulations or circulars made or issued in relation to obtain the services in accordance with the Act: Form 1 (See Rule 4) FORM OF ACKNOWLEDGEMENT Name of the designated officer: Office Address_ 1 Name and address of the applicant 2 Date of receiving" application in the office of . designated officer 3 Name of' the service for which the application is given 4 Particulars of the documents which are essential for recei ving service but are not enclosed with the application 5 Last date of the stipulated time limit Place: Date: Signature of Recipient Name and Designation with seal Note: In case all the required documents are not enclosed with the 31 117(18, NTTeTN7 R_43, 3Ttgw 20 2011 HTTT 4 (I) Application, the last date mentioned in point 5 above shall not be given Form-2 (See Rule 7) FORM OF NOTICE BOARD Name of the designated officer: Office Address S Notificd Documents Stipulated Designation [Stipulated Designation No. |services to be time limits and address Itime limit land address enclosed for of thc first for the of the with the providing appeal disposal second application khe services officer of first appellate appeal authority 5 7 1 Name of' the person authorised to receive application in the office of the designated Officer: 2 Time limit for filing first appeal: Within thirty days from the date of' order passed by the designated officer. 3 _ Time limit for filing second appeal: Within sixty days from the date of order passed by the first appeal officer: Note: Please obtain acknowledgement of your application compulsorily_ 32 HTTTT 4 (w) YTr2I7 RG 43, 3142T 20 2011 117(19 Form-3 (See Rule 17) FORM OF REGISTER TO BE MAINTAINED IN THE OFFICE OF DESIGNATED OFFICER Name of the office of the designated Officer: Month Year S Name and Service for Last date oflApplication] Date and No address of which the the allowed/ details of applicant application is stipulated disallowed the order given time limit passed 2 3 4 5 Form-4 (See Rule 17) FORM OF REGISTER TO BE MAINTAINED IN THE OFFICE OF FIRST APPEAL OFFICER Name of the office of the first appeal officer: Name and Date of [Designation of the]Last date of Date and No address of lfiling first designated officer the detail of appellant appeal (along with the stipulated order in name of office) ime limit for appeal pgainst the order of disposal of Kvhom the appeal is first appeal filed 2 3 4 5 33 117(20) FTGeT7 RG 4 31d2& 20 2011 HTTT 4 (u) Form-5 (See Rule 17) FORM OF REGISTER TO BE MAINTAINED IN THE OFFICE OF SECOND APPELLATE AUTHORITY Name of the office of tle second appellate authority: S Name Date - Desig- Details of] Date of Date of Follow Date No and of nation ofkdisposal offrecovery |payment up action of addrcss filing the first Isecond appeal of of regardinglorder of (second] appeal ka) dismissal; penalty amount precomine of lappellantjappeal officer kb) penalty: of comp- ndations rvei - (along (c)recomm- ensalion of sion with the endation Depart - name of departmental mental Idesignate enquiry: and Enquiry d officer)kd) payment oi compensation 2 3 4 5 7 8 FORM-6 (See Rule 17) FORM OF REGISTER TO BE MAINTAINED IN THE OFFICE OF REVISIING OFFICER Name and address of the office of the Revising Officer: S Name designation and Details of order Details of Remarks No. address of the lagainst which the order of applicant at revision revision is made revision 1 2 3 4 5 [No. 13 (I)AR&CIGr.172008.] By order of the Governor, ST. 31R #. 1v, Principal Secretary t0 the Government: Government Central Press, Jaipur. 34 9Y 532 `2Z2 a6 ^. 4 ` 35 t L RTSreTTT RTM- 43 RAJASTHAN GAZETTE far14ia Extraordinary <TfeT*r 4a5TfetT Published 6y Authority 31faF 28, TJaN, %TTa 1933_31a3wr 20, 2011 17na74a Asvina 28, Thursday; Saka 1933-October 20, 2011 HTTT 4 (T) 84_qug ' FQY FRaR 721 317 rnor_qifeld1fyt €TRT uN f44 1 (TIT 3rarif, 89_fafeu 3& 4 Wffald &va 5v) VT? 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