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Section Section 29

Establish an effective grievance redressal mechanism consisting of:

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29. Establish an effective grievance redressal mechanism consisting of: Institutional mechanisms for receiving grievances as and when they arise, while fixing one day each week during which all officials shall be necessarily present for receiving grievances at Ward/GP/Block and District level; (b) Issuance of dated receipt to complaints accepted in writing, phone, internet and orally by all personnel authorized to receive complaints; Enquiry through spot verification, inspection and disposal to be completed within 7 working days; On completion of the enquiry, immediate steps shall be taken by the concerned authority to redress the grievance within 15 days; 22 Failure to dispose of a complaint within seven days shall be considered as a contravention as per Section 25 of the Act; In case of a prime facie evidence regarding financial irregularities are noticed after preliminary enquiry of the complaint o of findings in the social audit report; the District Programme Coordinator after obtaining legal advice will ensure that a First Information Report is lodged; The concerned authority shall be responsible for informing the person Or party aggrieved of the conclusion of enquiry and steps being taken for the redressal of his/her grievance, in writing; The action taken on the complaints received by all agencies shall be placed before the meetings of the intermediate Panchayat and the District Panchayat respectively. Appeals against the orders of the Gram Panchayat shall be made to the Programme Officer; those against the orders of the Programme Officer shall be made to District Programme Coordinator; those against the District Programme Coordinator shall be made to State Commissioner (NREGS), Divisional Commissioner (NREGS) and State Grievance Redressal Officer: All Appeals shall be made within forty-five days from the date of the issuance of the order: All Appeals shall be disposed off within one month: There shall be system of escalation of the grievances registered at ward/GP/Block/District level if not resolved within 15 days to the next higher level; and monitoring the same electronically: