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3 · 7 Target Period of Completion of Various Activities

45 · days (Subject to receipt of ii) involving construction extension of EHT line and additional clearance from transformer Electrical Inspector)

180 · days

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3 · 9 The Commission may for reasons to be recorded, direct permit deviations from the above Regulation 3.1 to 3.8 if in the opinion of the Commission the circumstance warrants such deviation: The Commission may issue such direction permission by an order to the licensee.

4 · 1 Wiring at Consumer's Premises

4 · 2 General Wiring Conditions Mains The consumer's mains shall, in all cases, be brought back to the licensee's point of supply and sufficient cable shall be provided for connecting up with the licensee's apparatus. (2) Switches and Fuses The consumer shall provide MCB or quick break linked main switches of requisite capacity to carry and break current in each conductor near the point of commencement of supply. The switches in the consumer's premises shall be on the live wire and the neutral conductor shall be marked for identification where it leaves the consumer's main switch for connecting up to the meter. No single pole switch or cut-out should remain inserted in any neutral conductor: (3) Balancing of Load The consumer taking three-phase supply shall balance his load between the phases as per IE Rules

4 · 3 Apparatus Interfering with Licensee's System The licensee may discontinue the supply giving reasons if the consumer installs any instrument; apparatus that are likely to affect adversely, the supply to other consumers Supply shall be restored on taking appropriate remedial action to the satisfaction of the licensee.

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1 · 5 X full load current

4 · 5 Consumer's Apparatus

4 · 6 Power Factor of Plant and Apparatus (1) Welding Transformers LT installations with welding transformers will be required to have suitable shunt capacitor(s) installed so as to ensure power factor of not less than 90%.

4 · 7 High Tension Consumers

4 · 8 Extra-High Tension Consumer

4 · 9 HTI EHT Consumers

4 · 10 Inspection and Testing of Consumer's Installation

4 · 11 Extensions and Alterations:

4 · 12 Access to Consumer's Premises

4 · 13 Rating of Installations

4 · 14 Generators in the consumer's installation and parallel operation with the supply system of the licensee (1) Operation of generator in consumers installation in parallel with the licensee's system is permissible only with the written consent of the Licensee However; the consumer may install generator; inverter to use only in the case of failure of power supply, and the consumer shall install double link switch changer SO that the current of generatorlinverter may not be injected in the licensee's distribution system: The capacity of the generatorlinverter shall not be taken into account for calculation of connected load:. (2) Where no such consent has been given, the consumer shall arrange the plant; machinery and apparatus of his generating units, including an extension of or addition to the same; to operate in an isolated mode and the generator, in no case should get connected to the licensee's system: The licensee_ on intimating the consumer; can enter the premises and inspect the arrangement to ensure that at no time the generator gets connected to his system. (3) Where consent has been given for parallel operation, the consumer shall arrange his installation to protect it from disturbances in the licensee's system. The consumer should also ensure that his supply does not get incorrectly connected to the licensee's system. The licensee shall not be liable for any damage caused to the consumer's plant; machinery and apparatus on account of such parallel operation, or any adverse consequence arising thereof. For parallel operation with

4 · 15 Harmonics (1) The licensee shall publicize the need for installation of Harmonic filters. AII HT consumers, and LT commercial consumers (above 15 KW) to begin with, shall be given a time period of one year from the date of implementation of these Regulations, after which, Harmonic filters shall become mandatory on such consumers: (2) If the licensee detects and proves to the consumer that the consumers system is generating harmonics above acceptable limits, the licensee shall request the consumer to install appropriate harmonic filter and the consumer shall install such filters within a period of six months from the date of request by the Licensee.

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5 · 2 Installation of Equipment at Point of Supply (1) At the point of commencement of supply, the consumer applicant shall provide a main switch circuit breaker from the outgoing terminal of the meter.

5 · 3 Dedicated Feeder

5 · 4 Licensee's Equipment at Consumer's Premises

5 · 5 Damage to Equipment at Consumer's Premises (1) The meter, cut-outl MCB, service mains and other equipment belonging to the licensee, must on no account be handled or removed by any one who is not an authorized employeelrepresentative of the licensee. The seals, which are fixed on the meters Imetering equipments, load limiters and the licensee's apparatus, must on no account be tampered, damaged and broken: The responsibility for the safe custody of licensee's equipments and seals on the meterslmetering equipments within the consumer's premises shall be on the consumer (2) In the event of any damage caused to the licensee's equipment's in the consumer's premises by reason of any act; neglect or default of the consumer or his authorized representatives, the cost thereof as claimed by the licensee shall be payable by the consumer. If the consumer fails to do sO on demand, it shall be treated as a contravention of the terms and conditions of supply agreement and the supply shall be liable to be disconnected after due notice. The consumer shall however be liable to pay the charges, as applicable. (3) The licensee is responsible for maintaining the meters and equipments, installed at consumer's premises from where electricity is supplied to the consumer: If the insulation resistance of the consumer's installation is found to be so low as to prevent safe use of energy; the licensee or his authorized representative after giving 48 hours notice shall, without prejudice to other actions as per law,

5 · 6 Ownership of the equipment and apparatus: AlI meters and other equipments belonging to the licensee and installed in the premises of the consumer; shall be and continue to be at all times the property of the licensee, not withstanding that such meters and other equipments or any part there of;, may be fixed or fastened to or embedded , in any part of the consumer's premises, including land belonging to the consumer: Such equipment shall not be disturbed or dealt with in any manner except by the employee of the licensee duly authorized for the purpose.

5 · 7 Failure of Fuse / Supply: In the event of failure of the licensee's service fuse, at any time, complaint thereof should be lodged by the consumer to the licensee's local officelcall center and the Licensee shall ensure registration of complaints on round the clock basis. Only authorized employees possessing the photo-identity card of the licensee shall be permitted to replace these fuses in the licensee's cut-outs. Consumers are not allowed to replace these fuses. The licensee should not allow its employees to carry out any repairs in the consumer's installations:

6 · 1 Change of category (1) "Category of Consumer" means the Tariff Schedule under which a consumer is billed as per latest applicable Tariff Order of the Commission: The applicant shall apply for change of category from one tariff rate schedule to another to the concerned officer of the licensee. Tariff change from any LT. category to Agriculture category shall not be permissible. Tariff change from higher rate to lower rate shall be done only after completion of compulsory period of availing supply as per the agreement (2) In case sanction of new category is not permitted under any law in force, the Licensee shall inform the consumer within 15 days from the date of receipt of application: (3) The Licensee shall inspect the premises and shall change the category within the time limit specified in the Standards of Performance of Distribution Licensee Regulations from the date of receipt of application: (4) Change of category shall be effective from next billing cycle. (5) No case of unauthorized use of energy shall be booked by the Licensee if detected after the consumer had applied for change of category and change is legally permissible: (6) An application of the consumer for change of category shall be treated as fresh application and he shall deposit processing fees, new additional security, if any, and execute supplementary agreement if necessary. Where a consumer has been classified and billed under a particular category and subsequently, it is observed that the previous classification is not correct;, the Licensee may alter the classification and suitably revise the bills accordingly.

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6 · 10 Security Deposit (1) The licensee may take a security deposit from the consumers for consumption equivalent to the estimated consumption for a specific period as indicated in the table below or as otherwise provided in Terms and Conditions of Supply in force.

6 · 11 Recovery of Electricity Charges (1) The Licensee is authorized to recover charges for electricity supplied in accordance with such tariffs as may be fixed from time to time by the commission (2) Licensee shall charge a consumer the tariff for the electricity supplied as approved by the Commission from time to time. (3) The Charges shall be recovered through Billing as provided in Chapter 8 of these regulations: The Licensee shall be entitled to charge a consumer wherever applicable the following: (a) Charges for the supply of energy as determined by the Commission and other tax or duty as notified by the Government: (b) Wheeling charges and or surcharges and additional surcharges applicable if any, as determined by the Commission: (c) Rental;, if any, towards meters and other electric plant and equipment of the Licensee as approved by the Commission. (d) Miscellaneous charges such as penal charges for exceeding contract demand, delayed payment surcharges and any other charges applicable if any, as approved by the Commission from time to time.

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7 · 4 Testing of Meters

7 · 5 Defective Meters

7 · 6 Meter (Including Maximum Demand Indicator) Not Recording

7 · 7 Burnt Meters

7 · 8 Cost of Replacement of Defective Burnt Meters (1) The cost of replacement of meter shall be borne by the consumer or by the Licensee subject to following conditions: If, as a result of testing, it is established that the meter was burnt due to technical reasons viz. voltage fluctuation, transients etc. attributable to the Licensee the cost of the meter shall be borne by the Licensee. However, if it is established that the meter was burnt due to reasons attributable to the consumer viz. defect in consumer's installation, connection of unauthorized load by the consumer etc. the cost shall be borne by the consumer: If it is established, as a result of testing, that the meter was rendered defective due to tampering or any other deliberate act by the consumer to interfere with the meter , the cost of the meter shall be borne by the consumer as above. The consumer shall be assessed under Section 126 of the Electricity Act 2003, and shall be punishable as per Section 138 of the Electricity Act 2003. In addition, action as permissible under law shall be taken against the consumer for pilferage and tampering:

8 · 1 Meter Reading and Billing (1) In respect of domestic consumers meter should be read only during daylight hours. The periodicity of the meter reading and billing for various categories of consumers shall be given below, unless specified otherwise in the relevant tariff Order of the Commission. The licensee may; however, improve upon the schedule if it finds necessary or useful: Consumer Category Meter Reading and billing Domestic Rural & BPL Once in two months Domestic Urban Monthly Non-Domestic 5 kW Rural Once in two months Non-Domestic_ Others_(Urban & Rural) Monthly LT Industrial Monthly Agriculture Rural Once in two months Agriculture Urban Once in two months Street light; Water works, X-Ray plants, Monthly Electric Crematorium HT, EHT Monthly (as far as practicable on the same_day of_the_month)

8 · 2 Special Reading of Meters in cases of Change of Occupancy Vacation of Premises for Domestic Consumers (1) It shall be the responsibility of the owner consumer to get his connection disconnected and get a special reading done by the licensee at the time of change of occupancy or on the premises falling vacant: (2) The ownerluser of the connection shall make a request in writing to the licensee for disconnection and special reading of meter at least 15 days in advance of the proposed date of vacation of the premises or change of the occupancy, as the case may be. The Licensee may however, accept a notice of shorter period: The Licensee shall dispose of the same as specified in Standards of Performance of Distribution Licensee Regulation from the date of receipt of such application. (3) The Licensee shall get the special reading of meter done and deliver the final bill, including all arrears till the date of billing, at least 7 days before the vacation of the premises. The final bill shall also include payment for the period between the date of special reading and date of vacancy of premises on pro-rata basis. Once the final bill is raised, the licensee shall not have any right to recover any charge(s), other than those in the final bill, for any period prior to the date of such bill. It will be responsibility of the consumerlowner to make the payment and on receipt of payment Licensee shall issue no dues certificate.

9 · 1 Disconnection due to non-payment of bill amount Where a person neglects to pay any charge for electricity or any other sum due from him to a Licensee, by the due date mentioned in the bill, in respect of supply; transmission or distribution or wheeling of electricity to him, the licensee may, after giving not less than fifteen (15) clear days notice in writing to such person, without prejudice to his rights to recover such charge or other sum due by suit; cut off supply of electricity, until such charge or other sum, together with any expenses incurred by him in cutting off and reconnecting the supply , are paid:

9 · 2 Disconnection on other reasons: The licensee may also disconnect power supply to a consumer on any of the following grounds after serving proper notice as per Annexure 3 1) At the request of consumer (2) Mandated the Licensee to do so by a person with legal authority to issue such notice: (3) Entitled the Licensee to do so under an agreement with the consumer: (4 The Licensee reasonably believes that the consumer has contravened any of the provisions of this code, which entitle the Licensee to disconnect the supply. 5) If the Licensee reasonably believes that failure to disconnect may or likely to cause a health hazard or safety risk or damage to property or to the consumer or to any other person; such as excessive leakage current as provided under 49 of the I.E: Rules, 1956. (6) If the Licensee reasonably believes that the consumers installation does not satisfy the applicable rules or any other reasonable requirements prescribed by the Licensee. If the security deposit provided by the consumer has become insufficient or the consumer has to provide additional security deposit; which the consumer has failed to deposit within time limit prescribed: (8) If default in payment or detection of theft of electricity under Regulation 10.3 (e)(i) and Regulation 10.5 (a) (vii) respectively supply will be disconnected immediately without giving notice. (9) For not providing access to the Licensee or its authorized representative under Regulation 4.12 (4). (10) Where any consumer having more than one connection defaults in payment of dues relating to one of the connections:

9 · 3 Restoration of Power Supply: (a) A connection, which is disconnected permanently, shall not be reconnected and the consumer shall have to apply for a new connection. (b) In case of temporary disconnection, supply shall be restored after the cause of disconnection has been removed:. (c) If the disconnection was on account of non-payment of bill, and in case the consumer requests for reconnection within a period of six months after disconnection, the connection shall be reconnected within 5 days as specified in the Standards of Performance of Distribution Licensee regulations on an application by the consumer accompanied with a copy of the receipt for payment of dues and reconnection charges. (d) If payment is made by Cheque (other than Banker's Cheque) supply may be reconnected after realization of the cheque. (e) In other cases, the applicant shall apply for reconnection after removal of the causes along with Receipt of payment of disconnection reconnection fee. (ii) Test report by a Licensed Electrical Contractor. (iii) Documentary evidence of removal of cause for disconnection under Regulation 9.2 above. The Licensee shall inspect the premises on intimation of removal of cause of disconnection by the consumer and if he is satisfied that the cause of disconnection has been removed, the supply shall be reconnected as specified in Standards of Performance of Distribution Licensee Regulations:

10 · 1 Unauthorized Use of Electricity 1) The following acts on the part of consumer are to be considered as unauthorized use of electricity for the purpose of assessment under the provisions of Section 126 of the Act; Use of electricity by any artificial means: or (ii) Unauthorized use of electricity by means without the permission of the concerned person or authority or licensee; or (iii) Use of electricity through a tampered meter; or (iv) Use of electricity for the purpose other than for which the supply of electricity was given; or Use of electricity for the premises or areas other than those for which the supply of electricity was authorized (vi) Use of Electricity in the premises where supply is disconnected by the licensee. (2) The following acts on the part of the consumer shall also be considered as unauthorized use of electricity and shall also be dealt with for assessment under the provisions of Section 126 of the Act; Increase in connected or contracted load in excess of the sanctioned load as per the agreement; Extension of power supply beyond the permitted area of use as in the agreement; (iii) Shifting of location of meter or unauthorized alterations in the installation; (iv) Disconnection of neutral; or Tampering with meter or equipments associated with metering provided by the licensee and not reported to the licensee.

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10 · 3 Procedure for Inspection, Provisional Assessment; Hearing and Final Assessment in case of unauthorized use of electricity (a) Inspection Assessing Officer as appointed by the appropriate Government under Section 126 of the Act on receipt of reliable information of unauthorized use of electricity, promptly conduct inspection and search of place or premises where unauthorized use occurred with due diligence. The Assessing Officer; if required to do so, shall produce his Photo identity card to the Consumer person in occupation or possession or in charge of the place or premises before entering the premises. Persons accompanying the Assessing officer shall also carry their photo Identity Cards. (iii) The access to premises shall be in accordance to Regulation 4.12 of these regulations and the occupant of the place or premises of inspection or any person on his behalf shall remain present during the inspection: (iv) An inspection report shall be prepared at site giving details of connected load, condition and details of old seals and resealing done, working of meter, details of new seals, etc The report shall mention specific irregularity noticed which has lead to indulgence of unauthorized use of electricity in the format given in Annexure-4

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10 · 5 Procedure to be adopted by licensee for Inspection, Provisional Assessment; Hearing and Final assessment in case of theft of electricity:

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10 · 8 Voluntary Declaration of Tampered Meters In case a consumer comes forward and voluntarily declares tampering of meter and Ior seals: (a) The tampered meter shall be replaced with a new meter by the Licenseelconsumer, as the case may be, immediately and the Licensee shall raise the assessment bill at normal tariff for the period of last 3 months for domestic and agriculture, and 6 months for all other consumers reckoned from date of declaration_

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10 · 10 Offences and penalties in respect of supply of electricity has been dealt in detail under section 135 to 152 of the Electricity Act; 2003 as amended from time to time, which shall be binding on both the licensee and the consumer or the person concerned:

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11 · 2 Other Codes and Regulations Consumer shall ensure that new buildings, structures, additions, modifications and any other construction projects that the minimum clearances, required from existing supply lines of the Licensee are maintained. These minimum clearances are specified in the Indian Electricity Rules, 1956

11 · 3 Service of Notice (1) Service of any notice on the consumer may be effected either by delivering the notice to the consumer in person under proper receipt by an official of the Licensee or by dispatching the notice by registered post or Courier post or by publication in two largely circulated daily newspaper commonly read in the concerned locality. In the case of an individual consumer, service of notice to the consumer's spouse or his representative, and in the case of a firm, company or corporation, on the Managing Director, Director or Principal Officer or an authorized person of such a concern, shall be taken as sufficient service for the purposes of these regulations: E-mail facility shall also be additionally used without prejudice to the above, wherever possible by the licensee (2) If a consumer refuses or avoids receiving the notice, the service may be effected by affixing the notice at a conspicuous place on the premises of the consumer in the presence of two witnesses or by publication in two largely circulated daily

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1 · Name of the consumer

2 · Address

3 · Consumer Number (for existing connections)

4 · Electrical equipments proposed to be put to use (Please fill-up the following table to enable determination of the connected load. Normally the actual load of each item will be considered to determine the connected load at the premises: In case of non availability of the rated capacity of any item, the load shown below shall be considered ) Item Load per item No. Total oad (Watts) (Watts) (2) (3 4-2X3 Bulb As per actual rating Tube light (Fluorescent) 4' 40 2' 20

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100 · W 1000 W

1 · Name and address of the Consumer

2 · Consumer No. Account No.

3 · Category of Consumer

4 · Purpose of Supply

5 · Details of Load Connected:

6 · Sanctioned Load

7 · Extra Load

1 · Service Connection No:: 2. Distribution:

3 · Nature of premises: 4 Category:

1 · kWIHP

2 · kW /HP

3 · kWIHP

1 · Service Connection No., if any: 2. Distribution: 3. Nature of premises: 4 Category:

1 · kWIHP

2 · kW IHP

3 · kWIHP

1 · 1 Assessment of units Consumed

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12 · Hours Shift 45% Shift % 2 Shift

1 · 2 Assessment in case of unauthorized use of electricity (UUE) The consumption so assessed shall be charged at twice the rate per unit of the tariff applicable to the consumer category after adjusting the amount paid by the consumer person for the energy consumption assessed for the assessment period if any: The amount billed at this rate shall not be taken into consideration for the purpose of computing consumer's liability to pay monthly annually minimum charges, wherever applicable.

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