44 ro jo rdo-33004/99

44 · ro jo rdo-33004/99

526 · GI/2015

11 · diaa 4 Ayfd-(1) wferaru 1q via41a # Ayf7 T v 57 ff@ $ 3TVR 846 #feaF 4 31N7 dtl f` TTaf 9TTT dT, fdd1 dIT 3R 37 fafuA} & 3Trrfa 3N dlaft f` Tral & fel dR7T | TT Mifedru GW 831fedT 4 f&Q 8T q 3f81d5 7luTalt 4 Ayftt @r FdT 2 t f3 3113 ERT VF_TF T Aufa f441 G1 | 12 72TIYHT31 fyfdd-(1) riferarvu 3114 ER Auffra 4 Tf cnr #, 37 ffAn # cylol-ref ~ia41at drfay & Fe4AT drTT |

47 · FfFa &T W wifedvu &T 1a qofaifelq vTGRY 8TT | uifefdru & 313r18 Wr T MfAfa 38 afdrT #1 Vd dTa1 #f1 dN &v adi & f&T7H v fabvfl yd d1 Fad &d41a fyd f4r1 MT Vaoat & | (5) 3y_fafA (4) & 3Trrfat 4T4 , T7 & dr 4 31fe}d5 # 31fe1d <1 Tgf T Mrd} revT TJ TlujT *Ta &T &15f 41 &zt Trtfag 4Tat 4 HIat f44 TN &1 4F &TT | 13. 38a1_~llay1a1 4 154 # fyfmt 4 fg wf7 41 87 <i8y HRTT&1 TTTt, 8 o4 Afad fAvaTaTV, 311y taTaTT Tvf # 44 7, 3 4 _ @) Fa-fIt foTalT ~ryjeh T 4 G fTat ~ryief T & 6q # Aq 814 & TNIT Rrat &, 4T (ii) favl faf41d 4io # ffNTHG TTyi & Fd87 # 44 # 44 7 Tvf &T 3T3T4 81, 4T

22 · 71a41a & 34& <TR #TT-(1) $7 fafHi & Ta @a41aT &1 314l4 ~T 4 wT Vdd & Gq 8 TTarabaif €TT uq 8ra f TTTH 31 A4m ffA 10 4 dGt RT 44 4 T7 qurall 7NT ERT 41GT 87 & dn # dT f47 & 3r T f441 T4T &, 4 3 TaTaapalf ETT Gq TTTHd vifle FT 84 4 T %urat} ~NT & fa & Tf & 3 f~vm 3717 Fezddlf & f4 7 &1 3 d AAfefgz 3afe 30 f&7 4 3&v Ayels T81 -f &, 4 8w f TTaoalf ETT vit giferorur ET ffrfa fabv 37 4 T Fan4 & f4vv 4 Tsf & 721 8r 0 T FA & fav 3 f TTTT 31 AT f TTa <T &r # d f87 4 3afe # T f841 T4T 8, TaTadaif vqri 41 344 uiferaa WfafAfe (vT Tedioc 7 81) & ETT U ~iYTaT d1 31WTT sfaaq7 TT Tw FTaTIT & fFTA #31fefaR 4 & HTTAT tryfay 4 3a t1fq4 4 FT A4 4 T7 Murail & dea fdvft HEzTaff &1 tuflaar #Tfaly 4 3 3fef 4H & da faf-ufa f~vf 3 4 T F4 &T drfay 31T 8 |

74 · # vR Td 3 &, 4 Auf4 &7 tr & Tra Tr 3TTTT 8 / (5) 8y_AA (2) & 7r7 8 98 ETT fRT fufv # vvalda vif` 1 &T %TTTV TR 78 &1 TvTT 8, Auf4 Tr Tifaar d fa 31d47 f&q T4 8 m 3 3147 T wifedbr" & T7H-la Va €TT fdar T 1441 UTTT, Gq dF f4 JAfaR # fay 31d7 #v+ 41at 48 ZRT ffy 4 3 afa Rf"' T 314ae7R T vf` 1 wifearor 4 GA T &r & 81 / wfefdpvu 31 TTHT V RRaTeff40 fafdat dRuj4 31THR Q 3q_F4f & TT T & TN dait <f` 1 &1 41+ 4 *7 3r TTa 81 Mifetarot &1 TTNa Fe Fufq < Tfeat 3r Vaat & 3k 1r 3114 T UR &w VadT & fra € 8F4T FTF uifetaorr *1 Tika We Ga 9Afd 4N 4 31d<7 W TTd1 &v veT 81 4 Ffv & vat &1, 3rT35 31faidd, T 317 f&fga A4 TR &v FTdbat & foFa 4 3fef H 4 WTduT7 313R Gfm PTFST / urfeaorut d T7-at VanR JAfdaR 4 falg 31q7 Trya 81+ 1 Fa f7 4 3afe $ & HTHal $ 74TT d1 TQN &rTT | 8 Adf T 48 Fufy &1 JAfar T ufefaoruT & 3112 T M15T 8 # dw 87 # 4 8r 3afe 4 + f& Afdar & 313777 31 A &A da 311& T 4 wfeldvu & TH-la VaY ETT 8oalg f941 TT4T &, &1 971F-T 3rTT | wfedorot 97d -R 4 311487 31 A1 & & fa Yapfd 7N4 4 fcTr & 31754 34- 4ebu 71 AeRu &FIT 3k 87 311447 &1 ART dv &1T 4 & 8Y_fH (3) 4 vodlfea f9v1 # 31THR rigrz T8 &lat & | 29. MTTa 3k @17-(1) mid4Tat 41 qifedbvut 31 THT T74, G # TIHaIT &1, 74 vTa F3TTTuTT 31 @1T 3 72 & rdlNd fujy 87 4 Tn 7 9[a @1 7 G va wfat T 4a HT v 31f8w T& &f, pdlaat dv7 & f& 3 8T (2) Auf4 & & TIa 4 aa91al, 4 Aufy 4 #dtr & 31427 4 314)1 4 & HIHa # wfeaoru &T TrHa WTay, v # ATTaIT &, fufy # dTdra W g8 qq 31 Aufu &T 3R 8 fufy # 4 3114 T 4 HHa TQFT, *} # HITTT & 1 * Rif` T vafea 48 &1 24 &lfl & 4 3f<Ta f` TT 3k rieur ffe 4 UT 3r7 31 A&f T f&r UT Vaoat & | (3) 7a511at q qferaorut 31 TTHT Vr f TaTadaf T f` TTYTT ~ +7 4 JAfaR & fav +1v 3TQ wfaaaT 4 *, q 8FTTT 24 GW q STG PTaT 81

31 · trfcT 4rRI # @aat 3 ~dlut @1 faqu Yaf` fa #r-(1) v &4 4 T7 wuiait & ded 4cyq HEzTaff 31 qifefdorur ETT fafNfa f4x 31 4 T7 7d ETT 71au1at 31 TT 3v TaT, foTT 31igrc &ft €TT TRd Ta 4 vN &, Mifear"r ERT f&4 BocIIR 87146 d1rfaT 4fR # 3 YaR # 3R rr F27 W Yaf fa f441 T1C G 35 trfaly 4rTT 4 3N d1a Ycd 3firala1 &1 f&rlef 4 Ra; | (2) ?T 44 1 T yura} & 7a 4rud Huadtf 4T FeTT 31hufetabru ERT fffa f&v 3r 4 T 74;F ETT 3197 TTT io q1 TTEdT & 31jaui q1 3feNTTT3, arfal4 SII4FT 4 Yq 4 $7 fH 4 T8a ~la41al 4 HTEZH v f` TTT FdNU %ibu &1 TT fdtv fu TTTQTTT | 3) 8y_fafrA (2) & 7a &la4TaT ERT f Tm 4 FRu 4 46ut q1 8q_fafA (1) 4 3JR %'f faq wef ` fa Tr 4 fxf} 4 YdR F 3TYat vad Wr 3 31f0F4H 4 HNT 28 & 8Y_#RT (3) 4 Af8m 7-v wrurf 31TTR #RaRf 4 GT vad} & 1 3814 VI

32 · af8-1f4t &1 €TT_4& $7 ffrA # 9THTT &1 wud} &+A 4 &8 #f3-1if 311d} & 7 wfearur T A 4T PgcavoT UTR dr Vaat & G 87 &f3-nsfyi & €1 & f&1y) 3114 43 qT WRa TA "N | 33. 9aa 3dlat 3felavu &1 3da1 ~3fefH & HRT 36 4 MIHN 4 313HN $v f~fH & d8d wifelav & TTT TR ETT GN 311& T & fde &1s 3d& wf 3da1 3feahvuT d1 #uft uQft 87 v. tTR4v, 31848 [fdsiTW-III / 4 / 3TAT: _ 203 / 14]

7 · 31 TT

37 · 7:

844 · TTTH VTTTT 3v |

81 · / 78

81 · /7 7

81 · 7 7

6441 · wfada7 41 wfa FiaTT

8 · / Taf

81 · 7 78

1 · 1/34, f` TTTdaaf Tei 8gT dval / &vdl & / &val & 1 (&) Tai &9 & Tf FTAT FTRY 311 va &, 3 #/3+ &r f4 dgadhb 4 3oalfga &f #f 7724 3 WraT aidui # g6 f8urt T8 & M TTT 32Ta1 HTHG5 T far1 & | 2. TNaT 37 fafAt 4 Y1UM 4 313R TUAT 4 T1f fufRa 3af0 F Yd -T &r # Wf & 1 3. () 3 f TTGT $ fdgy 4 TR # 3nA Yd 4v ETT / 41 574 #4 f& 4 ETT 4T 3 fdg4 # vaifea f4v1 q& ERT Am / &AN quf TNT & 3JR 4 T Afu fafIG 31v fddT wifeldvu / <idYra1 & trfal &1 Tga T& f441 T4T I f TTY 4 fv T Tt f41 TTHa 4 HHN 78 & fRTIT fujy 4 T Afu fAFT 311 f9R wifelcvu / &ildUTal & dTfar 4 HTERTH v f&vl Yd #TaTa 4 g311 &1 / SV TETTT &1 fdr dg & dR 4 fdvl WIH / ~RTT ETT fAfy T8 g31 & |

5 · #/87 4 T Afe fafA4TF 31 faaT MifeapruT (31fTaTTIT 3 f` TTa 31 ARu) f4A, 2015 Y1 &1 m1dd 4a frrT & | #ady

10 · Escalation of Grievance to National Pension System Trust-(1) Any subscriber whose grievance has not been resolved within thirty days from the date of receipt of the grievance by the intermediary, Or who is not satisfied with the resolution provided by any intermediary under the National Pension System (other than National Pension System Trust) shall register a grievance with the National Pension System Trust; against such intermediary. The National Pension System Trust shall follow up the grievance with the concerned intermediary for redressal of the subscriber grievance The National Pension System Trust shall call for the resolution of the subscriber grievance and respond to the subscriber within thirty days from the date of receipt of the grievance under this sub-regulation;, about the resolution of the grievances_

11 · Appointment of Ombudsman.-(1) The Authority shall appoint an Ombudsman, who shall receive, consider and facilitate resolution of complaints O grievances which fall within the ambit of these regulations: Provided that the Authority may appoint one or more Ombudsmen for such territorial jurisdiction as may be specified from time t0 time by an order_ 12. Establishment and appointment-(1) With effect from such date as the Authority may, by an order fix, there shall be established an office of Ombudsman for the purposes of these regulations

22 · Filing of appeal with Ombudsman.-(1) An appeal may be filed with the Ombudsman under these regulations where- d) by complainant whose grievance has not been resolved within thirty days from the escalation of the grievance by filing a representation with the National Pension System Trust under regulation 10; O by complainant, where complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days; or by a complainant, in relation to complaint against any other pension scheme regulated by the Authority, whose grievance remains unresolved for period of thirty days from the filing of his complaint against such pension scheme; The complainant may, himself o through an authorised representative (not being a legal practitioner file an appeal with the Ombudsman within whose jurisdiction the branch office or head office O registered office of an intermediary under the National Pension System Or of any other pension scheme regulated under the Act; is located. Provided that if the Authority has not notified any Ombudsman for particular locality Or territorial jurisdiction, the complainant may request the Ombudsman located at the Head Office of the Authority for forwarding his appeal to the Ombudsman of competent jurisdiction: (2) The appeal shall be in writing duly signed by the complainant or his authorised representative (not being legal practitioner) in the Form specified in the Schedule to these regulations and supported by documents, if any (3) No appeal to the Ombudsman shall lie (a) unless the complainant had, before making an appeal to the the Ombudsman concerned, made written complaint to the concerned entity (viz. intermediary or entity under National Pension System O any other pension scheme regulated by the Authority) named in the complaint and the concerned entity has rejected the complaint or the complainant has not received any reply within period of thirty days after the concerned entity received his complaint or the complainant is not satisfied with the reply given to him by the concerned entity and thereafter the grievance has been escalated by making representation to the National Pension System Trust and the complainant has not received any reply or where the complaint has been made directly against the National Pension System Trust and no other intermediary and remains unresolved within the specified period of thirty days, O is not satisfied with the reply given to him as the case may be; (6) unless the appeal is made within forty-five days from the date of receipt of response of the National Pension System Trust under regulation 10 or under regulation 6, as the case may be, O within next forty-five days; following the date of expiry of thirty days from the date of filing a representation O complaint with the

1 · DETAILS OF THE COMPLAINANT:

2 · DETAILS OF THE COMPLAINT:

3 · NATURE OF RELIEF SOUGHT FROM THE OMBUDSMANIAUTHORITY (Please enclose a copy of documentary proof; if any, in support of your claim) 4. DECLARATION 1_ I We, the complainant/s herein declare that: