Jham andlcean Acs

regulations · 2003 · State unknown

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Parent: THE ELECTRICITY ACT, 2003 (bea677da57499fcb64c52f6584daa7b9a09b875c)

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Ei Jham andlcean Acs Conteris Jharkhard State Electricity Regulatory Commission (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and Electricity Ombudsman) Reguiation; 2005]1 CONTENTS PART 13. Appeal: General 14 Monitoring report: Short title, Commencement and Inter- PART IlI pretation. Electricity Ombudsman Definition: 15. Appointment and tenure: PART 16. Territorial jurisdiction. Guidelines for Establishment f Forum of 17 . Location of office and temporary head: Redressal of Grievances of the Consumers quarters Conslitution of Forum (s)_ 18. Powers and duties of Electricity Om- Removal of Member/Chairnerson, bedotizi. Jurisdiction of the Forum: 19 Procedure ior filing representation: Duty of Ihe Distribution Licensee i0 nc- 20 Rejection of the representation. tify. 21 Powers to call information: Distribution Licensee. 22 Settlement of complaint by agreement: Complaint that can be taken up by the 23. Hearing of the matter &nd award: Forum: 24. Report of Electricity Ombudsman_ Procedure to file the complaint: PART IV 10. Manner in which the complaint shall be 25. Savings and Powers_ redressed. 26. Issue of orders r directions. 11. Procedure to be followed by the Forum 27 Power to amend. on admission of complaint. 28. Power i0 remove difficulties_ 12. Findings of the Forum: 29. Affidavit in support: Noti. JSERC/54/11, dated 6th April, 2005. ~In exercise of the power conferred on it by Section 181 read with sub-sections (5) to (8) of Section 42 of the Electricity Act, 2003 (36 of 2003) and all other powers enabling in thic behalf, the Jharkhand State Electricity Regulatory Commission, to provide for a system of redressal of consumer grievances, makes the following guidelines. PART I General 1.Short title, Commencement and Interpretation:

Rule TOC

1 · Published in Jharkhand Gazette (ex. ord ) dated 6.4.2006.

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15 · Appointrent and tenure:- (1) As per Section 52(6) of the Electricity Act, 2003, the Commission shall appoint or designate an authority to be known as Electricity 'Ombudsman for settiement of consumer grievance concerning non- redressal of the consumer grievance by Forum established under Clause 3 of this regulation under Section 42(5) of the Act As per Section 42(7) of the Act, the Commission makes the following regulations regarding the time and manner in which the Ombudsman shall settle the grievance of the consumer: (2) The Ele tricity Ombudsman appointedldesignated by the Commission should be an Ele ctrical Engineer/FInancelAdmlnistrative/Legal officer with ability; integrity and standing, conversant with the working of the Eiectricity industry and enjoying higt: reputation. The person should have a minimum Of 25 years of experience in tis relevant field. Experience of working of Consumers' Grievance Redressal CeillForum will be desirable The minimum age of the person to be considered fcr appointment; as Electricity Ombudsman shall be 50 years: Provided that Ombudsman shall not hold the office after attaining the age of 65 years: (4) The appointment of Electricity Ombudsman under this Clause may be made for period not exceeding three years, provided that the tenure of an Electricity Ombudsman, may be extended by tne Comniission ior iuriner period riot exceeding one year at a time_ (5) The remuneration and other perquisites payable to Electricity Ombudsman will be determined and borne by the Commission. (6) The Electricity Ombudsman shall be provided with a Secretariat: The cost of the Secretariat will be borne by the Commission_ (7) Before entering the office , the Electricity Ombudsman shall make and subscribe to an Oath of office and secrecy in the form as may be prescribed by the Commission: The Chairman of the Commission will administer the oath: (8) The Electricity Ombudsman shall be deemed to be public servant within the meaning of Section 21 of Indian Penal Code:: (9) Where the Commission is satisfied that in the public interest or for the reason of incapacity of the Electricity Ombudsman, it may for reasons to be recorded in writing and by giving him one month notice or by paying one month salary in lieu there of remove any Electricity Ombudsman from his office (10) The Electricity Ombudsman may relinquish his office by giving in writing to the Commission a notice of not less than one month or by paying one month's salary in lieu there of. (11) The Electricity Ombudsman shall not hold any office of profit during his tenure as Electricity Ombudsman: 1[(12) Removal of the Ombudsman:~The Commission may, by order; remove from the office Ombudsman if helshe (a) has been adjudged an insolvent; (b) has been convicted of an offenca which, in the opinion of the Commission, involves moral turpitude;

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