Jham andlcean Acs — THE ELECTRICITY ACT, 2003

Ei Jham andlcean Acs Conteris Jharkhard State Electricity Regulatory Commission (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and Electricity Ombudsman) Reguiation; 2005]1 CONTENTS PART 13. Appeal: General 14 Monitoring report: Short title, Commencement and Inter- PART IlI pretation. Electricity Ombudsman Definition: 15. Appointment and tenure: PART 16. Territorial jurisdiction. Guidelines for Establishment f Forum of 17 . Location of office and temporary head: Redressal of Grievances of the Consumers quarters Conslitution of Forum (s)_ 18. Powers and duties of Electricity Om- Removal of Member/Chairnerson, bedotizi. Jurisdiction of the Forum: 19 Procedure ior filing representation: Duty of Ihe Distribution Licensee i0 nc- 20 Rejection of the representation. tify. 21 Powers to call information: Distribution Licensee. 22 Settlement of complaint by agreement: Complaint that can be taken up by the 23. Hearing of the matter &nd award: Forum: 24. Report of Electricity Ombudsman_ Procedure to file the complaint: PART IV 10. Manner in which the complaint shall be 25. Savings and Powers_ redressed. 26. Issue of orders r directions. 11. Procedure to be followed by the Forum 27 Power to amend. on admission of complaint. 28. Power i0 remove difficulties_ 12. Findings of the Forum: 29. Affidavit in support: Noti. JSERC/54/11, dated 6th April, 2005. ~In exercise of the power conferred on it by Section 181 read with sub-sections (5) to (8) of Section 42 of the Electricity Act, 2003 (36 of 2003) and all other powers enabling in thic behalf, the Jharkhand State Electricity Regulatory Commission, to provide for a system of redressal of consumer grievances, makes the following guidelines. PART I General 1.Short title, Commencement and Interpretation: