SEBI/HO/MIRSD/MIRSD -PoD/P/CIR/2025/67
guidelines · 1992 · State unknown
Parent: THE SECURITIES AND EXCHANGE BOARD OF INDIA ACT, 1992 (7c4c1f5343adab106c3a94cafc08a5ecf5957ae7)
Text
CIRCULAR SEBI/HO/MIRSD/MIRSD -PoD/P/CIR/2025/67 To, All registered Registrars to an Issue and Share Transfer Agents (RTAs) Madam / Sir, Sub: Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs) SEBI, vide Circular no. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/670 dated November 26, 2021 (hereinafter mentioned as 'Circular') and Clause 29 of Master Circular for RTAs dated May 07, 2024 (hereinafter mentioned as 'Master Circular'), inter alia, issued Investor charter for RTAs . In a move to enhance financial consumer protection alongside enhanced financial inclusion and financial literacy and in view of the recent developments in the securities market including introduction of Online Dispute Resolution (ODR) platform and SCORES 2.0, it has been decided to modify the investor charter for RTAs . In view of the above and based on consultation with RTAs' Industry Standards Forum (ISF) , updated investor charter for RTAs is placed at Annexure A . In this regard, all the registered RTAs shall take necessary steps to bring the Investor Charter to the notice of existing and new shareholders by way of disseminating the Investor Charter on their websites/through e-mail; displaying the Investor charter at prominent places in offices etc. May 14, 2025 The Registrar Association of India (RAIN) shall also disseminate the Investor Charter on its website. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the registered RTAs shall continue to disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure 'B' to this circular. These disclosure requirements are in addition to thoRule TOC
10 · This circular is issued in exercise of powers conferred under Section 11(1) of Chapter IV of the Securities and Exchange Board of India Act, 1992 read with Regulation 15D of the SEBI (Registrars to an Issue and Share Transfer Agents) Regulations, 1993, to protect the interests of investors in securities and to promote the development of, and to regulate the securities markets.
11 · This circular is available on SEBI website at www.sebi.gov.in under the category: 'Legal → Circulars
